I know a lot of people have been eagerly awaiting the next instalment of “Finding My Impossible To Find Necessity.” I outlined the problem here, and began the instalments in this post. Anywhere, here the second instalment is! Today I’m going to be discussing more the service I received from The Leather Satchel Co, and my first impressions of my satchel.
I say satchel – I should point out that technically I have a batchel – because I chose to have a handle added to mine. However, I prefer the term satchel, and so will continue to use it. I just thought I should explain in case of any confusion when cross-referencing with other bloggers.
Firstly, the service I received whilst ordering. I mainly dealt with Keith, who I must say is an excellent example of how staff should deal with customers. He was friendly (which is always important!), polite, made me feel comfortable and was both extremely helpful and accommodating. He explained that they can make satchels to virtually any specification (have a look on their Facebook page at some of their custom bags – there is a green one that is utterly fantastic!) so this company is definitely worth considering if you want a bespoke bag made for you, or if you have needs which aren’t being met by bags ‘off-the-shelf.’
After I ordered my bag, I briefly dealt with Tony – I was worried as I had originally arranged for the bag to be delivered to my halls of residence back in Kent, however moved home before despatch. Tony ensured my bag would be sent to my home address, for which I was greatly relieved.
Related to this is delivery time – my bag took a lot longer than others I have read about, but the team explained that was due to my embossing requiring a new plate. From what I have read, delivery from this company is generally extremely quick – and to be honest the wait for mine was only ‘bad’ because I was so excited to receive it! I’m not sure of the exact time frame, and at this point too lazy to check my emails, but I would estimate it took maybe 3 weeks from order to receipt of my bag – so for a custom build that really is excellent!
Now, to delivery/packaging, and then finally the all-important first impressions. Once my bag was despatched, Tony emailed me a tracking number (the company ship from APC Express Couriers) and I obsessively tracked my satchel. It very quickly reached the local depot (which I happen to know is very close to my house). It then stayed there for an entire weekend. Sob. I then waited in, not daring to shower or even cook spaghetti carbonara for lunch, until it turned up. Which (obviously) it finally did. Yay!
Here’s the long awaited parcel!
What’s not overly clear from this picture is that the box was quite damaged – scuffed along all edges, and quite a big hole in one side. I panicked hugely (hence only having the one photo of the box) and quickly opened it to check the inside was undamaged. Luckily it was, however I would like to ask APC to be a little more careful of parcels, particularly ones who are likely to contain items of considerable expense.
As soon as I opened the box, the room was filled with a lovely leather smell – my dog certainly found the smell attractive (indeed, he managed to plonk his wet nose on my bag within five seconds of it being fully unwrapped…)
Included in my box was a dust bag. I was initially very grateful for this, until I realised that actually it doesn’t (easily) fit my satchel inside, and I was very worried about damage to the satchel on the one occasion I did try to squeeze it in. So, my advice to anyone with a Tallboy with extended gusset is to buy or use a cheap pillowcase when storing your bag – it works for me!
Now, to the packaging. I had read on many blogs about the wonderful packaging that this company used – brown paper packaging tied up with string. So I was kind of disappointed – my satchel came in a plastic bag. But this really doesn’t detract from the bag itself, and I still got the beautifully worded envelope which contained the details for my guarantee. The Leather Satchel Co guarantees it’s products for five years – you fill in a form on the website, and the guarantee is emailed. As my bag is part of a affililate deal, I wasn’t sure if I qualified for the guarantee – I’ve filled out the form anyway, so I shall see if I do get one or not. I don’t really expect to need it, as my satchel feels so well made, and ready for a long life.
Here’s my bag straight out of the packaging (snotty dog nose print removed):
You can see the bag is a little dusty – I assume work shop dust. It wiped off easily with a soft cloth, so nothing to worry about if your bag arrives like this. It’s something to be expected from an item handcrafted!
Here’s the top of my bag. I thought this was a good photo to show both the strap, shoulder pad and briefcase handle.
One thing I will say is that in my order specification I actually stated I wanted the shoulder pad to be in the Patent Oxblood Red – it was a bit of a surprise when it arrived with a black one, however I’ve grown to be glad that it did, as I do think a contrasting one may have looked a little odd. I’ve also mentioned previously that I perhaps should have asked for a shorter shoulder strap. At roughly 5ft4 and which it on its shortest setting it is just about right although I’ve prefer occasionally to have it higher as it has bruised the backs of my legs where it swings as I walk.
Above all, probably my most important piece of advice for you if you are ordering a satchel for use at school/college/university is to get a shoulder pad – trust me these bags are heavy even when empty, and carrying around one is quite tough (in a summer dress) with the shoulder pad. I can’t imagine what my skin would look like without that extra padding!
As you can see from all of my photos, the quality and stitching of the leather is absolutely second to none. After a lot of use over the last two/three weeks there has been absolutely no loose stitches – something I actually was expecting.
There were a few little flaws on my bag – two scratches are noticeable to me, although they aren’t particularly photographable. I’m guessing if I had chosen a non-patent leather they would be even less obvious – it appears to be a teeny bit of damage to the finish. No matter though, it’s things like that which make a satchel appear used and loved! This is a handcrafted item, so perfection can’t be expected – it is pretty close though!
Now, I think that I should discuss the buckles a little bit – this is the part I was probably most concerned about when ordering. I did want buckles – they are more traditional (and I really am a traditional girl at heart!), more secure (having been targeted, although thankfully not caught out, by pick pocketers before this was important to me), and generally just a nice feature. But I was really worried about the leather straps peeling, or becoming damaged due to heavy use. When my bad arrived, the leather straps felt a little dry, so I rubbed some nivea on. Not sure if this is the best thing, but it was all I had and doesn’t seem to have caused any adverse affects. I will be in contact with the company in due course to discuss the best products for caring for the leather. I have come to the conclusion that my straps are safer if I don’t pass them through the final bar – just leave them after putting the prong through the hole. The final bar seems sharper, and more likely to damage, and leaving the straps this way means less effort to get something you need.
I feel that I should also make some attempt to describe the Patent Oxblood colour, however I think my photographs do show it of quite well. It is the perfect combination between neutral and stand-out – it is smart enough to take to work, or for interviews, whilst still being pretty and fun enough to actually want to carry.
This has been a bit of a jumbled post, and probably not a hugely wonderful one. I blame the drugs (pre-operation medications have been having some very odd side effects – here’s to the procedure going well on Wednesday!). But what I hope I have made clear is the love for my satchel, the greatfulness to the company, and the fact that I do genuinely recommend that you consider ordering from them. I know I definitely will do again in the future!
Unfortunately my affiliate code has been removed due to it being shared outside of my sites. There will hopefully be development of a new scheme in the first months of 2015.
Please note, I haven’t done this for my own personal gain – I wanted to truly see whether it is worth spending the money on a bag, to see if it will last, and to work out the best specifications for a student. All opinions on the company will be 100% honest, and I will be happy to answer any specific questions from readers.